My customer left without paying their tab

Not a problem! You have the guest's card details saved on the check in Micros. To settle them out:

  1. Select the check and press pay.
  2. Add gratuity per your location's tip policy (usually 20%).
  3. Select the customer's card -- this is a payment card on the check with a $0.00 payment preauthorization.
  4. Press Finalize CC (note: button name may be different on your screen. If in doubt, ask a manager.)
  5. Your tip and the payment will be on your checkout report when you close out for the night.
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